Cancellation-Refund-Satisfaction Policy

The Lake Zurich Park and Recreation Department continually strives to provide high quality recreation activities, events, and programs. We guarantee that you’ll be satisfied with the classes, programs, and services in which you participate. If you are not completely satisfied after attending two program classes, please tell us why and we will arrange for one of the following:
  • Repeat the class at no charge
  • Receive a household credit that can be applied to any other program
  • Receive a refund, minus a $5 service fee.
  • No refunds will be given after the program has held a third class, except for medical reasons which preclude participation, or a change of residence out of the area, at which time a prorated refund will be issued.
Guarantee Disclaimer
This guarantee is based on our goal of providing high quality recreational opportunities. Please note that this guarantee does not apply to adult sport leagues, trips, one day classes, craft classes, beach admission, or food and beverages. We encourage you to contact us at 847-438-5146 with any suggestions, comments, and ideas that you may have.

Class Cancellation
Classes may be cancelled due to low enrollment. We may alter the class to service the needs of our participants. We reserve the right to cancel, postpone, combine classes, or change instructors as needed.

Refunds or household credits will be offered if a class is cancelled or closed by the department. Due to the expense involved, refunds for craft classes will be issued no later than one week prior to the start of class.