Commonwealth Edison has provided a number of ways for you to report and monitor status of outages in their service areas.
If you have an electric emergency it is important to call ComEd immediately. Never email your emergency request. If you need to report an emergency situation such as a fire, vehicle accident, electric contact / shock, or other potential danger please call 911 to notify local authorities. Call Center: 1-800-334-7661
Need to report an outage? ComEd has a text message service which will text you alerts. Text the word OUT to 26633 (ComEd) and get updates until your power is restored.
Enroll by texting ADD OUTAGE to 26633 (ComEd). You will instantly receive a text message confirming your enrollment.
Gain the flexibility and convenience of managing your ComEd residential account on the go with ComEd’s free mobile app for iPhone® and Android™ devices. Report an outage, make a one-time payment, view usage comparisons, and manage account features with the swipe of a finger.
When the storms roll in, ComEd is ready to keep you up to date on their outage restorations. Visit the Storm Center to get the latest information on outages in the service territory, view their Outage Map, and report an outage.
With ComEd’s outage map, customers can view all outages in the ComEd service area at once and zoom in and get details on specific areas, such as the estimated restoration time and status of crews working to resolve problems. Icons are color-coded to indicate the number of customers affected by each incident.
Most of Lake Zurich's street lights are managed directly by ComEd. Report a street light outage through their interactive map.
Any new requests should be initiated by calling: 1-866-639-3532.