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The Village's water and sanitary sewer facilities are operated as part of an enterprise fund. This is a separate accounting and financial reporting mechanism for municipal services for which a fee is charged in exchange for goods or services. It allows a community to demonstrate to the public the portion of total costs of a service that is recovered through user charges and the portion that is subsidized by the tax levy, if any. With an enterprise fund, all costs of service delivery—direct, indirect, and capital costs—are identified. This allows the community to recover total service costs through user fees if it chooses.
The water bill contains several charges that are all factors of the amount of water used.
The reverse side of the water bill provides additional details on the cost per 1,000 gallons.
When the new water meter is installed, the first month's water invoice is based on a longer period of time. Under the old billing system water meter readings were recorded during the first two weeks of the month. With the new system, readings are taken during the last few days of the month. Therefore, the bill issued under the new system, which will arrive 2 months after the meter replacement, is for 6 or 7 weeks of water consumption.
Water meters must be replaced every 17 to 20 years. The ability to register water consumption of a mechanical meter declines .5% (half percent) year over year. In comparison, smart meters do not loose accuracy, but have limited battery life, requiring replacement after about 20 years.
While replacing the water meters, the Village is investing in its infrastructure and upgrading technology to an Automated Meter Reading (AMR) system that will provide enhanced customer service, including quicker detection of water leaks in the home, and other benefits.
The Village has contracted with Siemens and Prometer to change out the water meters using licensed Illinois plumbers. Every plumber has undergone a thorough background check before being recommended to the Village. Our Police Department has also completed background checks independent of the information received from Siemens.
Vehicles are identified with signage and all technician are required to wear a picture ID card. The back of the card lists a telephone number that you can use to verify the authenticity of the plumber.
The Village has hired Siemens to install your new water meter. Siemens will schedule an appointment with you at a convenient time for you. Siemens personnel will need access to meters in basements, utility rooms, behind locked fences, garages, etc. An adult (minimum of 18 years old) must be present while we work inside the premises. Please make sure that there are no obstructions around your meter that may hamper access to the meter. Under normal circumstances, the installation will take approximately 30 minutes. Momentary water service interruptions will occur to change out the meter. Siemens employees will provide proper identification when installing your meters.
We encourage you to schedule your appointment as soon as possible. However, we understand that there may be more opportune times for the meter change to take place. Please be aware that you do need to schedule your meter change appointment within 45 days from receiving the first post card. Failure to schedule your appointment will result in an "old meter" fee of $95 added to your next month's water bill. For more information on mass changeout program requirements, please review Lake Zurich Village Code Chapter 5, Section 7-5-6 Water Meters
Each water meter's radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match. This reading is deemed more accurate than visually reading the meter. Some of the newly installed Sensus iPearl water meters have been pulled for testing by an independent laboratory and have shown to be 99.57% accurate.
It is recommended that you run cold water through your faucets for 2 to 3 minutes. For more information, please consult the following document.
Your water rate will not change as part of this project. You will be billed for the actual water used, so your bill could increase if your previous mechanical meter was under reporting your actual usage. The new metering system ensures fairness and equality for all customers by measuring and billing residents and businesses accurately.
AMR stands for Automated Meter Reading. The Village is replacing existing water meters with new meters that utilize AMR technology to remotely read customer meters and relay the data to the Villages’ Billing Office, providing timely and reliable reading without having to gain access to your property.
The online portal gives you the ability to monitor your water usage. Your water statement will contain all of the information you need to sign into your account. Access to the online portal is available here. Please take a few minutes to review the instructional video to learn the necessary details of logging on to the portal for the first time.
As the new water meters are installed, accounts are being moved from recording information in 1000 gallon units to 100 gallon units. Since this transition is different for every account, the historical graph no longer provides comparable results. It will come back when 95% of the accounts have been changed over.