Show All Answers

1. Who do I call for an emergency during non-working hours?

For an emergency during non-working hours, please call the police non-emergency line at 847-438-2349. A Public Works Division employee is always on-call and available to respond to an after-hours emergency.

2. Does the Public Works Division provide barricades for block parties?

Yes. To request barricades via the Block Party Request Form or call the Village Manager’s Office at 847-438-5141 x 7100 and ask to speak to Kyle Kordell, Assistant to the Village Manager. Block Party Request Form

3. When does yard, landscape waste pick-up start?

Waste Management picks up yard waste the same day as solid waste collection each year from the week including April 1st through the second week in December.  Landscape waste must be placed in cans marked with “X”, or in biodegradable paper bags not exceeding 50 gallons.  Tied bundles not exceeding 4-feet in length or 50 pounds in weight will also be picked-up.  There is no burning allowed in the Village.  Leaf pick-up/vacuuming generally starts the week including mid-October through mid-December.

4. My water is discolored (brownish/yellow)?

Hydrant Flushing or Water System Repairs may result in discolored water.

Even though the water system is designed so that water has several routes to reach any location, generally speaking, most mains tend to flow in one direction. Water travels slowly through the water mains and sediment settles at the bottom of the main. The flushing program reverses the flow of the water in the main. The reverse in flow direction flushes the sediment from the system through the hydrants. We flush the hydrant until the water runs clear.

When a resident uses their water while the main on their street is being flushed they bring the discolored water into their home. The discoloration is just the sediment and it is safe to drink, it just isn’t too appealing (the sediment does have bits of rust, in it). The best way to purge a service of the discolored water is to run cold water until the water runs clear. I suggest using the bathtub faucet because it flows more water. The water should run clear in 10-20 minutes, unless your service is very long, then it may take longer.

If you have aerators on your faucets you might want to rinse them out in case the screen caught any debris. If your hot water is discolored, it means that you pulled the sediment into the water tank. You should flush out your service with the cold water faucets and then, when you are sure you have purged the pipes in your home and everything is running clear, you should run your hot water and try to clear that up.

5. Who is responsible/How can I report a pothole?

The area of Route 12 and Route 22 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes. Residents can call 847-705-4612 to report pothole damage.

Pothole Reporting Form for Village Streets

6. Who is responsible for drainage related issues?

For drainage, issues please call the Public Works Division and talk to one of our employees. The problem will be investigated and a solution will be determined. Most likely, the solution on a homeowner’s lot will be the homeowner’s responsibility as the Village is not responsible for the drainage problems on a private lot. However, the Village may be able to recommend some solutions to solve a resident’s problem. Usually the solution will require a permit from the Building and Zoning Department.

7. When is leaf pick-up?

Curb side vacuum for leaf pick up starts mid-October and ends mid-December. There is no burning allowed. Leaves must be raked curbside, not blocking drainage swales. Prairieland Disposal will vacuum leaves on day of or immediately following regular trash pick up.

8. When is Christmas tree pickup

Christmas trees may be set out to the curb, not in a bag, and free of all tinsel and ornaments to be picked up the first two full weeks in January.

9. What if I have questions about the wetlands on my property or within Lake Zurich?

Questions about wetlands should be referred to the Public Works Division (847) 540-1696.

10. When can I put my garbage at the curb for pick up?

No earlier than 7:00 PM the night before your neighborhood's scheduled pick-up. For questions, contact Prairieland Disposal at 847-381-9300 directly or view this web page.