What precautions are being taken to protect personal information?
Connect-CTY® is a service of Blackboard Connect Inc. (BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. BCI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between BCI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. BCI also retains an external, independent security firm to perform annual security audits.

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1. How does the service work?
2. What types of messages will be sent using the service?
3. Does the Everbridge service replace other systems that have been used to provide time-sensitive information to residents?
4. Is my telephone number included in the notification database?
5. May I use a cell phone as my notification database listing?
6. What precautions are being taken to protect personal information?
7. Will the Everbridge service work if I have a call screening system on my phone?
8. If I have provided more than one phone number, when will they be called?
9. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
10. How does the Everbridge system respond to busy signals or no-answer situations?
11. I was not able to listen to the entire call. Is there a way to repeat the message?
12. I answer the phone but the “Hello” message repeats. It then hangs up,
13. Who can I talk to about questions concerning the Everbridge service that do not relate to the sign-up portal?