National Citizen Survey 2019


Lake Zurich Launches 2019 Citizen Survey

This is Lake Zurich’s third time conducting the NCS, which establishes an important benchmark for performance and community expectations. Previous surveys were conducted in 2015 and 2017.

The results of the 2017 National Citizen Survey are posted on the Village Transparency Portal.

Collecting Village Stakeholder Feedback

The Village of Lake Zurich wants to know what residents think about the quality of life in the community, their satisfaction with municipal services, where public resources should be directed, and where they think the Village is headed overall. That’s why this summer, the Village will be partnering with the National Research Center of Boulder, Colorado to conduct the 2019 National Citizen Survey (NCS) to engage residents on what they think the future of Lake Zurich should look like.

The NCS gathers resident opinion across a range of community issues. Communities using the NCS have reported that the tool has improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting. The survey measures public opinion in eight key areas of community livability: Safety, Mobility, Natural Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment, and Community Engagement.

Survey Results Shape Village Strategy

The 2019 NCS will gauge resident opinions on custom topics including how residents receive information about Village government, what major factors determine why residents live in Lake Zurich, awareness and participation in recreation programs and special events, and where Lake Zurich’s core for community activity and life is located.

Conducting the National Citizen Survey directly advances the Village’s long-term strategic goal of civic engagement: to work collaboratively to increase informed citizen participation in the policy process where the Village works with and through its citizenry to improve the community, share knowledge – and responsibility, and encourage collaborative solutions and participation in order to broaden consensus around shared values and acceptable outcomes.

Random Sampling Delivers Reliable Information

The NCS uses random sampling of 1,700 Lake Zurich households to provide the most accurate picture of the community as a whole, as the survey provides a statistically-valid 95% confidence internal. In other words, it uses population parameters that result in conclusions that are correct 95% of the time. This is a far more accurate assessment of citizen satisfaction compared to Facebook feedback, individual conversations, or the tiny minority of residents who show up at public meetings.


Standards Provide Comparable Results

The National Citizen Survey is sponsored by the International City/County Management Association in cooperation with the National Research Center, Inc. The questionnaire and survey procedures are designed based on the experience of hundreds of local governments, ranging in size from small to large. As each city’s survey is developed using a standard template, and many cities can be surveyed at one time, the National Citizen Survey is a very effective way to measure citizen opinion.