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The Village has contracted with Siemens and Prometer to change out the water meters using licensed Illinois plumbers. Every plumber has undergone a thorough background check before being recommended to the Village. Our Police Department has also completed background checks independent of the information received from Siemens.
Vehicles are identified with signage and all technician are required to wear a picture ID card. The back of the card lists a telephone number that you can use to verify the authenticity of the plumber.
The Village has hired Siemens to install your new water meter. Siemens will schedule an appointment with you at a convenient time for you. Siemens personnel will need access to meters in basements, utility rooms, behind locked fences, garages, etc. An adult (minimum of 18 years old) must be present while we work inside the premises. Please make sure that there are no obstructions around your meter that may hamper access to the meter. Under normal circumstances, the installation will take approximately 30 minutes. Momentary water service interruptions will occur to change out the meter. Siemens employees will provide proper identification when installing your meters.
We encourage you to schedule your appointment as soon as possible. However, we understand that there may be more opportune times for the meter change to take place. Please be aware that you do need to schedule your meter change appointment within 45 days from receiving the first post card. Failure to schedule your appointment will result in an "old meter" fee of $95 added to your next month's water bill. For more information on mass changeout program requirements, please review Lake Zurich Village Code Chapter 5, Section 7-5-6 Water Meters
It is recommended that you run cold water through your faucets for 2 to 3 minutes. For more information, please consult the following document.
When the new water meter is installed, the first month's water invoice is based on a longer period of time. Under the old billing system water meter readings were recorded during the first two weeks of the month. With the new system, readings are taken during the last few days of the month. Therefore, the bill issued under the new system, which will arrive 2 months after the meter replacement, is for 6 or 7 weeks of water consumption.
AMR stands for Automated Meter Reading. The Village is replacing existing water meters with new meters that utilize AMR technology to remotely read customer meters and relay the data to the Villages’ Billing Office, providing timely and reliable reading without having to gain access to your property.
The online portal gives you the ability to monitor your water usage. Your water statement will contain all of the information you need to sign into your account.
The portal is presently under construction. We expect it to be online sometime in May 2018.