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The Village has contracted with Siemens and Prometer to change out the water meters using licensed Illinois plumbers. Every plumber has undergone a thorough background check before being recommended to the Village. Our Police Department has also completed background checks independent of the information received from Siemens.
Vehicles are identified with signage and all technician are required to wear a picture ID card. The back of the card lists a telephone number that you can use to verify the authenticity of the plumber.
The Village has hired Siemens to install your new water meter. Siemens will schedule an appointment with you at a convenient time for you. Siemens personnel will need access to meters in basements, utility rooms, behind locked fences, garages, etc. An adult (minimum of 18 years old) must be present while we work inside the premises. Please make sure that there are no obstructions around your meter that may hamper access to the meter. Under normal circumstances, the installation will take approximately 30 minutes. Momentary water service interruptions will occur to change out the meter. Siemens employees will provide proper identification when installing your meters.
AMR stands for Automated Meter Reading. The Village is replacing existing water meters with new meters that utilize AMR technology to remotely read customer meters and relay the data to the Villages’ Billing Office, providing timely and reliable reading without having to gain access to your property.